Telemedicine Appointments

Mount Sinai-Jackson Heights offers telemedicine/video appointments to maximize the patient experience and efficiency. We recognize during this heightened alert about COVID-19 that this convenient service is extremely helpful. Used for both new and existing patients, these appointments may be made for visits with most physicians in the practice. We appreciate your understanding that some conditions require a physical examination and/or diagnostic testing. However, we are encouraging Telemedicine visits to start the conversation about patients’ symptoms and determine next steps which can include prescribing medications, if needed. Our patients have given us great feedback about their experience and enjoy the various benefits of real-time video visits.

If you would like to request a Telemedicine visit, please call the practice and speak to one of our staff members who can assist you in scheduling an appointment.

Frequently Asked Questions about Telemedicine

What types of appointments can take place in Mount Sinai-Jackson Heights via video visits?
The following service lines participate in telemedicine services:

Primary Care
Cardiology
Gynecology

How do I book a telemedicine appointment?
Please call the practice to schedule your appointment.

Do you have a step-by-step guide for patients to begin a Telemedicine appointment?
Yes, our office staff will provide step by step instructions when you call the office.

What kind of phone, tablet or computer setup is required?
Telemedicine appointments can be performed using any Android, iOS phone, or tablet released in the last few years.

Is my healthcare information safe while participating in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you to our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in an environment of secure privacy.

Is there a copay for a telemedicine visit?
Yes, there is a copay for appointments not related to COVID-19.

Practice Information

Mount Sinai – Jackson Heights
37-22 82nd Street
Jackson Heights, NY 11372
Phone: 718-879-1600
Fax: 718-899-0865

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